Refund policy
Return & Refund Policy
At Oosta3D, the majority of our work is custom (scanned, designed, or printed specifically for your project). Because of this, our return policy is structured as follows:
1. Custom / Made-to-Order Parts
- All custom 3D printed parts, reverse-engineered components, and scan-based projects are made specifically for you.
- These items are non-returnable and non-refundable once production has begun, unless the part arrives defective or does not match the agreed specifications.
2. Defective or Incorrect Parts
If your part arrives damaged, has a clear manufacturing defect, or does not match the specifications we confirmed with you:
- Contact us within 7 days of delivery.
- Provide clear photos of the issue.
- We will either:
- Reprint the part at no additional cost, or
- Issue a full refund (once the defective part is returned to us, if requested).
3. Standard / Off-the-Shelf Items (if applicable)
Any non-custom items sold in our shop may be returned within 14 days of delivery, provided they are unused and in original condition. Return shipping is the customer’s responsibility unless the item is defective.
4. Cancellations
- You may cancel an order before scanning or printing has started for a full refund.
- Once work has begun (scanning, CAD work, or printing), cancellation is no longer possible and the order becomes non-refundable.
5. How to Request a Return or Replacement
Email us through the Contact Us page with:
- Your order number
- Photos of the issue
- A short description of the problem
We aim to respond within 1–2 business days.
6. Shipping Damage
If a package arrives damaged due to shipping, please photograph the packaging and the part immediately and contact us within 48 hours. We will work with you to resolve it (reprint or refund).